Shipping

PLEASE NOTE THERE MAY BE DELAYS ON DISPATCH AND SHIPPING BETWEEN NOVEMBER 19 2024 and JANUARY 5 2025.


We know that shopping online should be a breeze, and that's why we've got your back with our fast and affordable shipping options across Australia and beyond!

Dispatch Time

Standard Dispatch Time: It may take up to 2-3 business days to dispatch from Amplefolk HQ in Eora (Sydney). During busy periods, such as Christmas and sales periods, dispatch time could be longer.

Please note all orders are final and we cannot guarantee any changes to your order before it is dispatched, including cancellations. Cancellations will incur a merchant fee.

Australia

Delivery Times

We're on it! We aim to dispatch your order within 2-3 business days, and then it's on its way to you. Delivery times may vary depending on your location and the shipping method you choose at checkout. As a rough guide, here's what you can expect within Australia:

  • Standard shipping: 2-8 business days
  • Express shipping: 1-4 business days

Just remember, during busy times like holidays or sales, delivery times may be a bit longer, but we promise it's worth the wait!

Shipping Rates

Shipping rates in Australia vary depending on the method you choose at checkout:

  • Standard shipping: $10
  • Express shipping: $15

And guess what? If your order totals more than $150, you'll get free standard shipping! Cha-ching! If you want to make your free shipping order express, we just charge a $5 flat rate.


International Shipping

We're world travellers too! We currently ship to a bunch of awesome countries for varying rates. Here's the list:

    • New Zealand
    • United Kingdom
    • United States
    • Canada
    • Ireland
    • Austria
    • Belgium
    • Czechia
    • Denmark
    • France
    • Germany
    • Greece
    • Italy
    • Netherlands
    • Norway
    • Poland
    • Spain
    • Sweden
    • Switzerland 

Shipping Rates

New Zealand

1 towel NZ$10 flat rate
 2 towels
NZ$15 flat rate
4 towels
NZ$25 flat rate

 United Kingdom

1 towel
£10 flat rate
 2 towels
£15 flat rate
4 towels
£20 flat rate

 United States

1 towel AU$15 flat rate
 2 towels
AU$25 flat rate
4 towels
AU$40 flat rate

Canada

1 towel AU$20 flat rate
 2 towels
AU$30 flat rate
4 towels
AU$40 flat rate

 Europe

1 towel AU$20 flat rate
 2 towels
AU$30 flat rate
4 towels

AU$40 flat rate

 

  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
  • This is not within our control and AmpleFolk is not responsible for paying these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
  • We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.

 

Other details

Please note:

  • If you ordered PRE ORDER products, there is an estimated time of arrival. Please see our TCs for pre orders as ticked when ordering.
  • Shipping times listed are estimates only and are subject to change due to factors beyond our control.
  • Delays may occur both in processing and delivery over holiday and/or promotional periods.

Delivery Times

The delivery time for standard international post is currently estimated at 6-27 business days, as advised by Australia Post. So get ready to receive some global goodies!

Tracking Your Order

Stay in the know with your order's journey! Once it's on its way, we'll send you an email with your tracking info, so you can keep tabs on it. If you run into any issues, just hit up our awesome customer service team for help.

All Australian orders are sent via Australia Post. We recommend using the AusPost App to track and manage your delivery. In the app, you can:

  • Set delivery preferences 
  • Track your package movements
  • View your proof of delivery
  • Authorise someone else to collect your package on your behalf at the Post Office
  • Receive trusted notifications

Note: By choosing 'Authority to Leave' you take responsibility should the order go missing after it has been marked as delivered. We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.

Delivery Address

We're all about the details! Make sure to provide an accurate and complete delivery address at checkout to avoid any hiccups. We don't want anything to delay your order.

Availability

Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.